People Operations Generalist

Team:

Operations

Employment Type:

Full Time

Reporting to:

Chief Operating Officer

At Toolhouse, we are fundamentally changing how leading life sciences companies use technology to build meaningful connections with patients and physicians. Connection is the key word: connecting with people and connecting their experiences. Our clients look to us to help transform their digital culture, and help them better connect them to their customers through meaningful experiences. What we do isn’t possible without our super-smart team of passionate thinkers and dedicated doers. We are striving to make Toolhouse the best place to work for our deserving team. As we grow, we are looking for individuals that are not only strong in their own areas of expertise but also who care deeply about Toolhouse, our people, and our vision.

We are looking for just the right person who is both a quick study and a go-getter, with an exceptional eye to detail and a zest for effectively getting things done in a fast-paced environment. You are an excellent communicator who doesn’t back away from uncomfortable situations. Things that warm your heart: keeping track of All The Details, multi-tasking and checklists, and being a people person. You show kindness and understanding to others in all aspects of your work. You are a passionate learner and answer-finder, you feel a strong sense of pride in being able to support those around you, and others would describe you as reliable, self-motivated (and motivational), and solution-focused.

Here’s what you’ll be doing in your first year:

In your first few months, you’ll learn the ins and outs of our current processes and systems, and work with leadership, staff managers and other team members to identify your areas of focus and priority. You will also become familiar with state and local laws for the geographical area of Toolhouse operation. Finally, you’ll immediately start to take on some day-to-day administrative tasks, such as payroll support, new-hire onboarding administration, benefits enrollment and administration, etc.
You will take ownership of the benefits selection, enrollment and maintenance processes. This will include working closely with our primary benefits partners. You will establish timelines related to annual benefits selection, identify and fulfill reporting requirements, facilitate and support employee enrollment needs, and all other related needs.
You will take ownership of the hiring process, from initial recruitment and candidate application and vetting to official acceptance. This includes direct proactive recruiting outreach as well as working with specialized recruiting partners. This will begin by reviewing, optimizing and implementing recommended changes to our current processes, and partnering with leadership to ensure that you have a complete understanding of staffing needs, challenges and strategy.
You will recommend and begin to implement a framework to support staff managers and employees in discussing, defining and measuring progress towards their career development goals. This may include the creation of templates, SOPs, frequency and implementation guidelines, etc.
You’ll be the go-to resource for employees to voice employment-related concerns, inquiries etc. You will answer questions based on defined policies or elevate inquiries or concerns as appropriate to leadership or staff managers.
Finally, you will be an evangelist for your discipline within the Toolhouse team. You will espouse best practices and excellent quality. You will identify ways to improve your deliverables and associated processes and proactively make changes that will benefit you, the team, and the quality of our work.

Have you done this before?

Do you have experience supporting the HR needs of a 50+ person company? Have you supported a multi-state team? Do you have experience overseeing and executing on staffing strategies? Have you established employee engagement programs, and implemented frameworks for employee performance management? Have you worked with many different personality styles, effectively juggling the needs and priorities of each team member while maintaining a sense of humor, tact, and professionalism? Do you have an interest in developing the People Operations practice within a successful and growing creative agency?

If you want to talk…

If you’d like this job to be your next career challenge, send us your resume along with a half-to-full page write-up describing your most relevant accomplishments and how they relate to your ability to do this job. Proven experience with the stated needs and first-year will be one of the primary factors we consider, so make sure that shines through. If we think there could be match, we’ll get back to you to let you know about next steps.

Compensation

The salary range for this position is $75,000.00 - $88,000.00. Your salary will be determined using an array of factors including your experience, skills and other relevant factors.

We also provide insurance benefits including medical, dental, vision, and basic life insurance. If hired, you will be eligible to enroll in our 401k plan and Toolhouse will match a portion of your contributions. We offer all new employees 3 weeks of paid vacation annually, plus 11 paid holidays, and paid sick leave in accordance with Washington state law. We also provide a monetary wellness bonus and you may receive other bonuses, and as well may be eligible to participate in our annual profit sharing program.